Reference

Terms That Govern Your fv7 Account

These terms set out what you agree to when you open and use an account on fv7, including how deposits via bKash, Nagad and Rocket are handled and what conduct we expect.

Account eligibility appliesbKash, Nagad, Rocket coveredBangladesh local law appliesOne account per personTerms updated by notice
fv7 Terms That Govern Your fv7 Account
TERMS CONTACT

Reach Us About These Terms

If any part of these terms is unclear or you need to raise a dispute about how they have been applied to your account, our support team can help. When contacting us about a terms issue, include your account ID and the transaction reference where relevant — this speeds up the review. Support is available through the channels below, and we aim to respond to terms queries within one business day.

Live Chat Open the chat icon from your account dashboard. Describe your terms query and share your account ID so the agent can pull your record immediately.
Email Support Send a detailed message to our support address. Include the specific clause or transaction in question and we will respond with a written position.
Help Centre Our Help Centre lists common terms questions with step-by-step answers. Check there first — many account-rule queries are resolved without waiting for an agent.
HOW WE HANDLE THIS

How fv7 Applies These Terms Fairly

Fair application of these terms matters to us. When a rule is enforced — such as a withdrawal hold because a Rocket wallet name does not match the account — we document the reason and notify you through your registered contact. You can request a review of any enforcement decision by contacting support with your account ID. We keep records of terms changes and the date each version became active, so if a dispute arises we can confirm which version was in effect at the time.

Wallet Verification

If your bKash, Nagad or Rocket number does not match your registered account name, withdrawals are held until identity is confirmed. We notify you immediately with the required steps.

Terms Change Notice

We post updated terms here with the effective date clearly shown. Continuing to use your account after that date means you accept the revision — no separate signature required.

Dispute Review Path

Any enforcement of these terms can be challenged. Contact support via live chat or email, quote your account ID and the clause in question, and we will review within one business day.

Account Closure Rights

You can close your account at any time by contacting support. Any confirmed balance will be returned to your linked bKash, Nagad or Rocket wallet following standard verification.

Common Questions About These Terms

These are the questions we hear most often about how the terms apply to real account situations — from wallet linking to account closure and everything in between.

The fv7 terms apply equally regardless of which wallet you use. bKash, Nagad and Rocket deposits all follow the same account rules, though each wallet's own provider terms also apply alongside ours.

Eligibility depends on your local law and eligible region. If access is restricted where you are, you are responsible for knowing that. fv7 does not confirm legality for every individual location.

No. These terms allow one account per individual only. Duplicate accounts may be closed and any balance frozen pending review. Contact support if you believe an error has been made.

We post the revised terms here with the date they take effect. If you use your account after that date, you have accepted the change. We recommend checking this page periodically.

Contact our support team via live chat or email, provide your account ID and the specific decision you are disputing. We document every enforcement action and can review it within one business day.

Reach out to support and request account closure. After identity verification, your remaining balance is returned to your linked bKash, Nagad or Rocket wallet using the same number on record.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.