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What You Agree to When You Use fv7

These legal terms set out the rules that apply when you open and use an account on fv7. Eligibility, account conduct, and access all depend on your local law and whether your region qualifies — read this before you start.

Account eligibility rulesJurisdiction-dependent accessbKash, Nagad, Rocket wallet termsAccount security obligationsContact rights and dispute steps
fv7 What You Agree to When You Use fv7
ACCOUNT SECURITY STANDARDS

How We Handle Your Data and Account Access

We collect only the data needed to run your account and verify your identity. Your wallet details — whether bKash, Nagad, or Rocket — are never stored in plain text and are referenced only to confirm transaction ownership. You can request a copy of your account data or ask for corrections at any time through live chat or email.

Data Retention

We keep account records for as long as required under applicable financial rules. Once that period ends and your account is closed, personal data is deleted from active systems.

Cookie Use

Cookies are used to maintain your session across mobile browser and desktop. No advertising cookies are placed without your acknowledgment at first visit.

Account Security

Login is protected by OTP sent to your registered mobile number. If you suspect unauthorised access, contact us through live chat immediately and we will lock the account.

Change Requests

To update registered details — mobile number, wallet type, or contact email — you must verify your identity first. Submit the request through the Help Centre inside your account dashboard.

LEGAL CONTACT PATHS

Reach Us on Legal or Account Questions

If you have a question about these terms, want to exercise a data right, or need to flag a legal concern, use one of the contact paths below. We handle account-related legal queries separately from general support — give us your account reference when you write in so we can pull the right record without delay.

Live Chat Reach our account support team directly through the chat widget. For legal queries, state your account reference and the specific clause or issue at the start of the conversation.
Email Support Send detailed legal or data-rights requests to our support email. Include your registered mobile number and the wallet method — bKash, Nagad, or Rocket — tied to your account.
Account Help Centre The Help Centre inside your account dashboard covers common legal queries about terms, wallet rules, and access. Check there first before raising a formal request.

Common Legal Questions About Your fv7 Account

These are the questions we get most often about account terms, data rights, and eligibility. If your question is not here, reach our support team through live chat with your account reference ready.

Yes. Access and account eligibility depend entirely on your local law and region. It is your responsibility to confirm that using fv7 is permitted where you are before opening an account.

No. Wallets linked to your account — bKash, Nagad, or Rocket — must belong to the verified account holder only. Third-party wallet links are not accepted and will trigger a review.

Send a data-access request via email or live chat with your registered mobile number and account reference. We will confirm receipt and respond within the timeframe our policy sets out.

We will contact you through your registered details. Any funds in your account wallet will follow a standard review process before a decision is made on their status.

Go to the Help Centre inside your account dashboard, raise a change request, and complete the identity verification step. Changes take effect only after verification is confirmed.

We may suspend accounts where the terms are not met — for example, if a third-party wallet is detected or identity checks fail. We will notify you and explain the next steps.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.